Common questions answered

  • 1. What does a Podiatrist do?

    Podiatrists are the only medical professionals who exclusively specialize in assessing, diagnosing and treating disorders of the foot and ankle. Podiatrists can also give expert advice on footwear, so it is a good idea to take a pair of shoes with you when you next see your podiatrist

    If you have any questions, please feel free to call (03) 9791 7664 and we will be happy to assist you further.

    2. Do I need a referral?

    A referral letter from your GP is only required for Department of Veterans Affairs card holders and patients utilising Medicare EPC plans.

    3. How do I make an appointment?

    Please telephone the clinic on (03) 9791 7664. Clinic is open Tuesday to Friday from 9am – 6pm and Saturday from 9am – 2pm.

  • 4. What happens during my consultation?

    The initial consultation consists of a thorough history concerning your presenting problem. We endeavour to accurately diagnose your condition and initiate treatment during your first visit where possible.

    5. Can I get a rebate from my private health insurance?

    Patients with private health insurance who have “poridatry extras” are entitled to receive a rebate on the Podiatry fee charged. On-the-spot health fund rebates are claimed via the HICAPS terminal. We advise patients to contact their health fund for further information regarding rebates.

    6. Will Medicare cover the cost of my appointment?

    Yes. Chronic health conditions such as Diabetes can enable patients to receive up to 5 visits (NO GAP) every calendar year. Enhanced Primary Care (EPC) plans are to be initiated by your GP or practice nurse prior to your first consultation. If you have any questions please feel free to contact us. Alternatively please contact Medicare on 132 011.

  • 7. Will my Department of Veterans’ Affairs (DVA) Card cover the cost of my consultation?

    Yes. DVA Gold Card holders will not be required to pay a fee. Please contact us prior to seeking a referral to receive the necessary information for your GP. For other forms of Veterans’ Affairs Cards (such as Green or White cards) please contact DVA on 133 254 for details regarding podiatry related rebates.

    8. What should I bring to my appointment?

    Please bring any referral letters from referring health professionals, as well as any x-rays or scans that have been undertaken. Please bring footwear that is worn the majority of the time (i.e. work boots, office footwear etc.).

    9. Do we sterilise instruments?

    Absolutely! In accordance with infection control guidelines from the Australasian Podiatry Council, all instruments used are cleaned with medical grade detergent, then packaged in approved medical instrument pouches & sterilised in an autoclave.